Gfk customer survey

Customer survey carried out by the GfK Market Survey Institute in Germany

Your opinion is extremely important to us: It helps us to continuously improve our products and make your sleep even more restful. This is why the GfK market research institute has been conducting customer satisfaction studies for us since 2010. We are particularly proud of the fact that, according to the 2022 survey, an overwhelming majority of 97% of respondents are completely satisfied with our services and products. Outstanding customer service and the highest quality standards for our products are the basis of our long-term success.

Market Survey Institute

The GfK Group was founded almost 90 years ago as the first German market research institute. With the intention of identifying opportunities and risks for companies, GfK is now active in 100 countries on 5 continents, making it one of the leading market research organisations worldwide. Independent studies enable companies to make strategic market decisions for the future.

This was the GfK customer survey

November 2022
Germany-wide
1.000 interviews
Customer satisfaction and image measurement for hosts and customers
Telephone interviews

of respondents agree: "Wenatex provides professional sleep consultation."

Providing our customers with competent and detailed consultation is particularly important to us. We take the time to consider your personal needs and the needs of your family. That is why we are constantly developing our sleep consultation and are guided by the latest sleep research.

of respondents agree: “Wenatex is a company that I can trust:”

Continuous internal testing, as well as external assessments conducted by renowned institutes, guarantee high product quality. This is something our customers have valued for decades.

of respondents agree: „Improved sleep through Wenatex products“

We do not rest on our laurels to ensure that you sleep well. Constant internal function and quality tests as well as regular assessments by renowned external, independent institutes go hand in hand with the production of our high-quality products. This is also reflected in the positive experiences of our customers.

of respondents agree: "Wenatex is an expert when it comes to sleep."

The expertise we have built up over decades in the areas of sleep and well-being is particularly valued by our customers.

Customer reviews

Numerous Wenatex customers have already rated their experiences with Wenatex products and services on the renowned online rating platform eKomi and awarded Wenatex the eKomi seal.

Read reviews